A few days ago my third Treo broke! It’s not just me, lots of people have them fall apart, but it’s just such a great device that I’m willing to deal with constantly getting replacements from Handspring. I don’t want to think about what I’ll do when the warranty runs out.

So I called customer support and told them what happened: the power/hotsync connector came lose and no longer charges/hotsyncs reliably, the same problem I had with my first one. The CSR tells me he can’t issue a replacement because I’ve already had two. He has to contact a different department, which is closed for the day (this is around 8pm PST.) I would get a call before 1pm the next day.

That call never came. Big shock there. I called back again that night and was told a replacement had been issued and shipped. They just forgot to tell me about it. Today, I get the replacement and as a wonderful surprise, it’s brand new, not refurbished! Pretty damn cool. The refurbished replacements I had gotten were just the Treo, none of the accessories. This one came with everything included.

No shipping label came with it, though, to send the old one back, so I get to call them again tomorrow. Maybe they don’t even want me to send it back. More likely, since it was a new one and not a refurb, the return box shipped from elsewhere. Either way, I’ve been very happy with Handspring’s customer support and replacement policy.

Topping all of this off, I decided I’m sick of not being able to see the Treo keyboard at night. The Treo 180, which is what I have, has a grayscale screen, and the keyboard isn’t backlit. The Treo 270 has a color screen and a backlit keyboard. The 270 I got on eBay should arrive tomorrow. Then I swap the SIM card out of my 180, and have a nice new one to sell on eBay. I haven’t really actually used the new one I got. I opened it up, and installed the GPRS patch on it, because that will possibly get a little more on eBay, but that’s all I’ve done. I’m just going to keep using my old one, even though it’s a pain in the ass to charge, until I get the 270. This is probably going to get me an extra hundred dollars back selling the new one instead of the used one, plus I get to keep one set of all the accessories. I’m very pleased.

Oh, and I bowled a 131 (ugh), 176, and 182 last night. Not a terrible start to the season.

Posted by alan to general at 11:38 pm PT | Link | Comments

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2 Comments »

Comment by bstbhvior

2002-12-13 01:55:24

I can’t wait for you to get your new Treo so we can hear all about in the channel

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Comment by Ruben

2005-12-06 13:09:59

Hello does anyone know if the color screen on a treo 270 can be added to a treo 180 and if it will work?
Thanks
RS

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