alan: Shipping charge.
A representative will be with you in about a minute.
alan: [Item sent - Staples | Login to Staples.com]
[Jennifer - A representative has joined the session.]
Jennifer: Hello Alan. What would you like to know about the shipping charges?
alan: I was charged shipping on an order I placed yesterday. Order #xxxxxxxxxx.
Jennifer: Is the shipping address: [removed]?
alan: Yes.
Jennifer: Would you mind hanging on for just a minute. I will be right back.
alan: Ok.
Jennifer: Thank you for holding.
Jennifer: You will see a credit for $7.95 on your card.
Jennifer: I do apologize, is there anything else I can help you with?
alan: Thank you. No, that's it.
Jennifer: Please don't hesitate to contact us if you require further assistance. Thank you and have a great day!
alan: You too!